Return Policy

Return window

You may request a return within 7 days of delivery.

What can be returned

• Unopened products in their original, sealed packaging
• Products delivered damaged, or that do not match what you ordered
• Products that were already expired or near expiry on arrival

What cannot be returned

For hygiene and safety reasons, we cannot accept returns of opened cosmetics that touch the skin directly — lipstick, mascara, kajal, foundation, sponges and applicators — unless the product is faulty or was delivered damaged.

This is a health and safety requirement, not a commercial preference. It does not affect your rights where a product is defective.

How to request a return

1. Open the order in your account and choose Request return
2. Select the items and the reason, and attach photographs where relevant
3. Our team reviews within 24 hours and arranges pickup if approved

Refunds

Approved refunds are issued to your original payment method or as store credit, whichever you choose. bKash refunds usually clear within 3–5 working days. Cash-on-delivery orders are refunded to bKash or as store credit.